A BPO or call center has to be compulsorily registered with Department of Telecommuications, New Delhi or at any of its regional centers. As per the Telecom Policy of 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce, etc, were allowed to operate by using infrastructure provided by various access providers for non-telecom services.
The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category. The Registration was granted to any company to provide Application Services, on the condition that these service providers will not infringe on the jurisdiction of other Authorised Telecom Service Providers and they will not provide switched telephony.
The registration as a Call Center is done with Department Of Telecommunication on an application in prescribed format with necessary documents and a processing fees of Rs 1,000. The following kind of OSP (other service provider) registrations are allowed in India:
International Call Centers
Domestic Call Centers
Standalone Domestic Call Centre
Sharing of common infrastructure
Network Operation Center
Vehicle Tracking System
Long Range Alarm System
Bill Payment Terminal